The customer engagement tool for manufacturers
Differentiate from your competitors by providing illustrated updates and true collaboration. It will be rewarded with trust, loyalty and sales.
Cusenga is the easiest tool to keep your customers delighted during the manufacturing process.
The customer engagement tool for manufacturers
Differentiate from your competitors by providing illustrated updates and true collaboration. It will be rewarded with trust, loyalty and sales. Cusenga is the easiest tool to keep your customers delighted during the manufacturing process.
Benefits & Value
Frequent updates made easy
Sending regular update about production process builds customer’s trust. Just use your phone to easily send him a picture or video of the current progress. It leads to a ton of engagement in between sales order and delivery note. More customer engagement results in increased sales.
Typical milestones worth an update:
- All material arrived at your factory — Start of production
- Major production step completed
- Packaging done — ready for shipment
Cusenga automatically resolves your updates to WhatsApp Messages or e-Mails to your customer. The fastest way to deliver your good news is just right.
You have all your customer update history in one tool and receive gentle reminders, when it is time to engage with your customer again.
Ask questions and document the answers.
Sometimes questions arise during order execution. Clarifying them in a breeze and creating documentation is now a matter of seconds. This leads to security on both sides: producer knows what to do, customer is sure to receive the desired product. Less customer complaints, higher margin.
Common questions that arise during order execution:
- Material alternatives approval
- Allowance for over or under delivery
- Unclear assembly instructions
Cusenga lets you raise questions in a breeze. Take a picture or record a video, jointly with recording your question or writing it down. Your customer will receive a message with “yes” or “no” buttons. His answer is legally binding, and you can proceed with confidence.
Get the rating you deserve.
By providing a superb customer experience, you set the basis for a 5-Star rating. Your customer very likely appreciates your frequent updates by rating your excellent service. This rating in return increases the chances of being chosen by new customers. It’s a couple of pictures and update videos from your workshop that lead to new sales.
Cusenga’s scientific algorithm leads to a fair and trustworthy rating of your company. Easily embed the rating badge on your homepage or post it on social media. Potential customers will appreciate guidance to select you as the perfectly suited new supplier.
Pricing
Free
- Served customers: 5
- Updates per order: 2
- Customer ratings per month: 3
- Branding: cusenga
Base
- Served customers: 50
- Updates per order: 10
- Customer ratings per month: 100
- Branding: cusenga
Professional
- Served customers: 50+
- Updates per order: ∞
- Customer ratings per month: ∞
- Branding: your CI
Frequently asked questions
Production and delivery cycles are quite long in manufacturing. Customers are used to a seamless order to delivery process with short delivery times. Sometimes buyers are under pressure to manage the purchase in time. So wouldn’t it be great to receive frequent updates on production process? Wouldn’t it make the overall process much smoother if the buyer could instantly reply to questions just by clicking a button on his smartphone? That’s what cusenga offers: easy to provide milestone updates, pictures, and videos of the progress that generate trust and confidence.
No! Cusenga is a smartphone app that can easily be installed from the Apple App Store or Google Play Store. You can also access cusenga directly from your web browser without installing anything.
No! Once you send a milestone update or a question using cusenga, the message will be resolved to the customer’s favorite communication channel! You don’t need to bother. Be it WhatsApp, Microsoft Teams Chat or a simple SMS. Whatever makes your customer happy is going to happen.
Of course, you can use your well known communication channel. But let’s be honest: maintaining an inspiring customer journey during several weeks of manufacturing process using conventional tools sucks. Wouldn’t it be awesome to have all the milestone-updates in one timeline, get gentle reminders to send some news to keep in touch with the customer, or get prompt answers from your customers? Give cusenga a try: you will love it!